Our Return Policy in short
Return Policy

Please contact STUDIO OYAMA before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts STUDIO OYAMA and gives information relevant and the reason for complaint as soon as possible.

Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. STUDIO OYAMA suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Repayment is normally carried out within 1-5 business days, but no later than within 30 days after we have received and accepted the return. Please note that any invoice must be paid even if you return the product. Repayment of the order amount made by authorized return. Please contact shop@studioyama.se before returning an item.

STUDIO OYAMA will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

STUDIO OYAMA are not responsible for any damage caused in the return shipment, send therefore returned well packaged.

Please remember that all transaction fees during refund is in responsibility of the customer.

Returning A Package

STUDIO OYAMA is NOT responsible for any return Customs charges made & shipping fees. Any charges incurred are the responsibility of the customer.

Want to change to another size of the same product?

E-mail us first, and provide us with your customer information, and tell us a brief description of your case. As we mentioned, most of our products are handmade and hand painted. Therefore many of the products will be different from pictures. We need you to consider about it before purchasing. STUDIO OYAMA reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, STUDIO OYAMA reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

False information

We reserve the right to retrospectively correct any erroneous information regarding price and delivery. We reserve the right for any errors in product as well as price and availability. Even after completing the purchase and sent order confirmation, we reserve the right to change the price and delivery time for any printing errors.

Force majeure

We reserve the right to invoke Force Majeure in situations where this is applicable.

All enquiries: info@studioyama.se